MGMT 385 Customer Service

Part 1. Powerpoint -Create 2 slides with 150-250-word speaker notes for each slide. APA 6, in-text citation, Cite at least two (2) scholarly online references.

Part 2. 600 words APA 6, in-text citation, Cite reference.

Attached is the PowerPoint the TWO slides will be added to.

Assignment Description

Part 1:

For the final Key Assignment in this course, you will need to discover how measurement and continuous improvement are part of success in customer service excellence. Complete the following for the first part of this assignment:

Find 2 articles, one that describes how customer service excellence is measured and the other on how continuous improvement can be practiced.
- These articles need to be verified to be valid and from a source that can be used in academic writing.
Include a summary of each article into your current PPT presentation from Week 4.
Remember that this needs to have the quality and content to be presented to an incoming HR Manager after your recent promotion to Vice President.

Part 2: Review and reflect on the knowledge you have gained from this course. Based on your review and reflection, write at least 3 paragraphs on the following:

What were the most compelling topics learned in this course?
How did participating in discussions help your understanding of the subject matter? Is anything still unclear that could be clarified?
What approaches could have yielded additional valuable information?
The main post should include at least 1 reference to research sources, and all sources should be cited using APA format.

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